Effective Date and Last Updated: September 26, 2026.
This policy explains how Camtrex Inc. processes the personal information collected on camtrex.ca and through communications related to your requests for information and transportation quotes.
Contact us regarding your information
Privacy Officer — Camtrex Inc.
Email: [email protected]
Address: 1430 Chemin Jean-Gauvin, Québec, Québec G3K 1X2, Canada.
Information Collected and Use
When you fill out a form or write to us, we receive the information you provide: name, contact information, company, message, and—for a quote—information about the shipment, pickup and delivery locations, and desired dates. We use this information to respond to your request, prepare a quote, follow up, and provide the requested service. Please limit your message to the necessary information.
Visiting the site may also generate technical information, such as your IP address, device and browser type, the pages you view, and your interactions with the site. They are used to ensure the website functions properly, to maintain its security, to prevent spam, and to analyze its usage, based on your consent preferences.
Site Cookies and Services
The site uses Complianz to manage cookie preferences, Google Analytics for statistics, Microsoft Clarity to understand user navigation, Google Maps for address features, and Cloudflare Turnstile to secure forms.
Microsoft Clarity helps us analyze interactions through heatmaps and session recordings. Microsoft receives usage data and may process it for its own services, including advertising, in accordance with its privacy statement. See also Google’s Privacy Policy.
The consent banner allows you to accept or decline optional categories and change your preferences. The functions necessary for the site’s operation and security remain active. Declining may limit certain built-in features. The cookie policy, accessible via the banner, provides more details. You can also reach us by phone at 581 226-8739.
Access and Communication
Information related to your requests is intended for those who need it to respond to your requests and provide the service. Technical service providers may also have access to this information for the purposes of hosting, message transmission, security, and website analytics. The site is hosted by Kinsta and uses WordPress and WPForms for its forms. Some providers, including Google and Microsoft, may process information outside of Quebec and Canada. We may also disclose information when required by law.
Retention
We retain the information for as long as necessary to process your request and follow up as needed. When a request becomes an order, the necessary information is retained with the client’s file for as long as required to provide the service and to meet our legal obligations. Information that is no longer needed is securely deleted, subject to the retention periods required by law.
Your Choices, Your Rights, and Complaints
You may request access to or correction of your information, withdraw your consent, or request that your information be deleted, subject to applicable rules. Withdrawing consent may prevent us from continuing to process a request or from providing certain features.
To exercise a right, ask a question, or file a complaint, please email [email protected] with a description of your request. The Privacy Officer will review the request and let you know how it was handled; you may be asked to verify your identity. Requests for access or correction are responded to within the statutory 30-day period.
Updates
We post changes to this policy on this page and update the date listed above.